Services Provided 21

• How does your service work?
• Do I need a doctor's order to order a test with Private MD Labs?
• Can I use your service if I'm not a U.S. citizen? / Can I use your service if I'm Canadian?
• Do you service tourists and foreigners?
• Do you offer drug testing?

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Pricing 6

• How can I see your pricing?
• Can you provide me a quote for the tests I'd like to order?
• Monthly coupon code
• Do you offer referrals?
• How can I purchase a gift certificate?

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Contact Information 5

• How to contact us?
• Do you offer live chat?
• Do you have any careers/jobs available?
• How do I create a new ticket?
• What is your email for support?

Business Hours 1

• What are your business hours?

Testing Centers 6

• Where are my laboratory tests performed?
• How do I find labs near me?
• How can I change my lab location?
• Are the labs open on weekends?
• Can I use my requisition (lab order) in another state?

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Appointments 3

• Do I need an appointment? LabCorp
• How can I schedule or reschedule an appointment?
• Do I need an appointment? Quest

States We Serve 2

• Which states do you serve?
• Why are you not serving customers in Arizona?

Receiving The Requisition 3

• How will I receive my requisition papers for testing?
• What can I do if I am not receiving any emails from Private MD Labs?
• What if I haven’t received my requisition?

Editing The Requisition 6

• Can I change the name on the requisition?
• Can I change the date of birth on my requisition?
• Can I change my address on my requisition?
• Can I change the gender on my requisition?
• Can I exchange the tests that I ordered for different testing?

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Faxing The Requisition To The Lab 1

• Can you fax my requisition to the lab?

Expiration Date 2

• How long do I have to take my tests?
• What should I do if my lab order expired?

Reordering 1

• How can I reorder the same test?

Receiving Results 7

• When will my results be available?
• How will I receive my results?
• Why did I receive partial results?
• How can I read my results?
• What can I do if I am not receiving any emails from Private MD Labs?

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Confidentiality 3

• Are my results confidential?
• Can my doctor view my results directly?
• Will you fax my results to my doctor?

Treatment & Recommendations 3

• Can you help me read my results?
• What should I do if my results are abnormal?
• If treatment or medication is needed, will Private MD Labs write me a prescription?

Accuracy 1

• Are the test results accurate/reliable?

Result History 2

• How can I get copies of my old results?
• Can I request orders or results to be deleted?

Account & Login 6

• How can I create/sign up for an account with Private MD Labs patient portal?
• Where can I log in to my Patient Portal account?
• Why am I not able to sign into my secure portal?
• I don't see my order in my Patient Portal. What can I do?
• Can I change my Patient Portal login email?

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Password 2

• How should I format my Patient Portal password?
• Password reset does not work. What can I do?

Orders 1

• How do I find my new order?

Before Testing 10

• Are there any special instructions I need to follow to prepare for my lab test?
• Should I continue to take my medicine before getting my test?
• Does "fasting" mean nothing at all to eat or drink for a specific amount of time?
• Why is gender required?
• Will I receive my kit in the mail?

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Proof Of Identity 2

• Will I be required to show ID?
• Can I test anonymously?

Insurance Claims 3

• Will you file an insurance claim for me?
• Can I submit my receipt for reimbursement?
• Can I use my HSA/FSA card or get reimbursed through HSA/FSA?

Billing 7

• Do you accept other forms of payment besides credit cards?
• How can I get my receipt?
• Can I pay at the lab?
• Do I need to pay any additional fees at the lab?
• Why do I see multiple charges?

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Refunds 5

• Can I get a refund for tests ordered & cancel my order?
• Free “90 day money-back guarantee”
• What is my remaining balance on my House Credit Certificate (HCC)?
• Customer Canceled dispute
• Customer disputed Portal Charge Discrepancy

Subscription 1

• Do you have the option to subscribe?