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Knowledge base
About Us
Services Provided
29
How does your service work?
Do I need a doctor's order to order a test with Private MD Labs?
Can I use your service if I'm not a U.S. citizen? / Can I use your service if I'm Canadian?
Do you provide your services to children/minors?
Do you service tourists and foreigners?
View all 29
Pricing
5
How can I see your pricing?
Can you provide me a quote for the tests I'd like to order?
Is there a discount coupon code?
Do you offer referrals?
Do you have any discounts?
Contact Information
5
How to contact us?
Do you offer live chat?
Do you have any careers/jobs available?
How do I create a new ticket?
What is your email for support?
Business Hours
1
What are your business hours?
Lab Locations
Testing Centers
6
Where are my laboratory tests performed?
How do I find labs near me?
How can I change my lab location?
Are the labs open on weekends?
Can I use my requisition (lab order) in another state?
View all 6
Appointments
3
Do I need an appointment? LabCorp
How can I schedule or reschedule an appointment?
Do I need an appointment? Quest
States We Serve
2
Which states do you serve?
Why are you not serving customers in Arizona?
Requisitions
Receiving The Requisition
3
How will I receive my requisition papers for testing?
What can I do if I am not receiving any emails from Private MD Labs?
What if I haven’t received my requisition?
Editing The Requisition
6
Can I change the name on the requisition?
Can I change the date of birth on my requisition?
Can I change my address on my requisition?
Can I change the gender on my requisition?
Can I exchange the tests that I ordered for different testing?
View all 6
Faxing The Requisition To The Lab
1
Can you fax my requisition to the lab?
Expiration Date
2
How long do I have to take my tests?
What should I do if my lab order expired?
Reordering
1
How can I reorder the same test?
Results
Receiving Results
9
When will my results be available?
How will I receive my results?
Why did I receive partial results?
How can I read my results?
What can I do if I am not receiving any emails from Private MD Labs?
View all 9
Confidentiality
3
Are my results confidential?
Can my doctor view my results directly?
Will you fax my results to my doctor?
Treatment & Recommendations
3
Can you help me read my results?
What should I do if my results are abnormal?
If treatment or medication is needed, will Private MD Labs write me a prescription?
Accuracy
1
Are the test results accurate/reliable?
Result History
3
How can I get copies of my old results?
Can I request orders or results to be deleted?
Why are my test results abnormal one week and then normal the next week, or vice versa? How is this possible?
Patient Portal
Account & Login
6
How can I create/sign up for an account with Private MD Labs?
Where can I log in to my account?
Why am I not able to log into my account?
I don't see my order in my Patient Portal. What can I do?
Can I change my Patient Portal login email?
View all 6
Password
2
How should I format my Patient Portal password?
Password reset does not work. What can I do?
Orders
1
How do I find my new order?
Testing Process
Before Testing
14
Are there any special instructions I need to follow to prepare for my lab test?
Should I continue to take my medicine before getting my test?
Does "fasting" mean nothing at all to eat or drink for a specific amount of time?
Why is gender required?
Will I receive my kit in the mail?
View all 14
Proof Of Identity
2
Will I be required to show ID?
Can I test anonymously?
Insurance
Insurance Claims
3
Will you file an insurance claim for me?
Can I submit my receipt for reimbursement?
Can I use my HSA/FSA card or get reimbursed through HSA/FSA?
Billing & Refunds
Billing
6
Do you accept other forms of payment besides credit cards?
How can I get my receipt?
Can I pay at the lab?
Do I need to pay any additional fees at the lab?
Why do I see multiple charges?
View all 6
Refunds
3
Can I get a refund for tests ordered & cancel my order?
Free “90 day money-back guarantee”
What is my remaining balance on my House Credit Certificate (HCC)?
Subscription
1
Do you have the option to subscribe?