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Knowledge base
About Us
Services Provided
21
How does your service work?
Do I need a doctor's order to order a test with Private MD Labs?
Can I use your service if I'm not a U.S. citizen? / Can I use your service if I'm Canadian?
Do you service tourists and foreigners?
Do you offer drug testing?
View all 21
Pricing
6
How can I see your pricing?
Can you provide me a quote for the tests I'd like to order?
Monthly coupon code
Do you offer referrals?
How can I purchase a gift certificate?
View all 6
Contact Information
5
How to contact us?
Do you offer live chat?
Do you have any careers/jobs available?
How do I create a new ticket?
What is your email for support?
Business Hours
1
What are your business hours?
Lab Locations
Testing Centers
6
Where are my laboratory tests performed?
How do I find labs near me?
How can I change my lab location?
Are the labs open on weekends?
Can I use my requisition (lab order) in another state?
View all 6
Appointments
3
Do I need an appointment? LabCorp
How can I schedule or reschedule an appointment?
Do I need an appointment? Quest
States We Serve
2
Which states do you serve?
Why are you not serving customers in Arizona?
Requisitions
Receiving The Requisition
3
How will I receive my requisition papers for testing?
What can I do if I am not receiving any emails from Private MD Labs?
What if I haven’t received my requisition?
Editing The Requisition
6
Can I change the name on the requisition?
Can I change the date of birth on my requisition?
Can I change my address on my requisition?
Can I change the gender on my requisition?
Can I exchange the tests that I ordered for different testing?
View all 6
Faxing The Requisition To The Lab
1
Can you fax my requisition to the lab?
Expiration Date
2
How long do I have to take my tests?
What should I do if my lab order expired?
Reordering
1
How can I reorder the same test?
Results
Receiving Results
7
When will my results be available?
How will I receive my results?
Why did I receive partial results?
How can I read my results?
What can I do if I am not receiving any emails from Private MD Labs?
View all 7
Confidentiality
3
Are my results confidential?
Can my doctor view my results directly?
Will you fax my results to my doctor?
Treatment & Recommendations
3
Can you help me read my results?
What should I do if my results are abnormal?
If treatment or medication is needed, will Private MD Labs write me a prescription?
Accuracy
1
Are the test results accurate/reliable?
Result History
2
How can I get copies of my old results?
Can I request orders or results to be deleted?
Patient Portal
Account & Login
6
How can I create/sign up for an account with Private MD Labs patient portal?
Where can I log in to my Patient Portal account?
Why am I not able to sign into my secure portal?
I don't see my order in my Patient Portal. What can I do?
Can I change my Patient Portal login email?
View all 6
Password
2
How should I format my Patient Portal password?
Password reset does not work. What can I do?
Orders
1
How do I find my new order?
Testing Process
Before Testing
10
Are there any special instructions I need to follow to prepare for my lab test?
Should I continue to take my medicine before getting my test?
Does "fasting" mean nothing at all to eat or drink for a specific amount of time?
Why is gender required?
Will I receive my kit in the mail?
View all 10
Proof Of Identity
2
Will I be required to show ID?
Can I test anonymously?
Insurance
Insurance Claims
3
Will you file an insurance claim for me?
Can I submit my receipt for reimbursement?
Can I use my HSA/FSA card or get reimbursed through HSA/FSA?
Billing & Refunds
Billing
7
Do you accept other forms of payment besides credit cards?
How can I get my receipt?
Can I pay at the lab?
Do I need to pay any additional fees at the lab?
Why do I see multiple charges?
View all 7
Refunds
5
Can I get a refund for tests ordered & cancel my order?
Free “90 day money-back guarantee”
What is my remaining balance on my House Credit Certificate (HCC)?
Customer Canceled dispute
Customer disputed Portal Charge Discrepancy
Subscription
1
Do you have the option to subscribe?