If you're not receiving our emails in your inbox, please check your spam/junk folder.

Some private or company email domains may view our notifications as spam. You might need to ask your IT department to allow emails from our domain to ensure our emails are delivered to your inbox.

If they're not willing to do this, you may want to consider changing your email address to a personal one.

If you can't find certain information in your email inbox, you can access all your orders, appointment results, and other account details by logging into your account. 

Simply use the email you used to place your order to log in here: https://www.privatemdlabs.com/patient/login

We'll also send you appointment reminders and notifications about results via text.