If you are not receiving our emails in your inbox, please make sure to check your spam/junk folder.
Some private/company email domains may view our notifications as spam or even a threat to your email server due to the embedded link included, thus being rejected at the server level. We do experience this often with private, corporate, educational and government email domains.
If you are using one of these domains, you may want to ask your IT department to allow emails from our domain, this will ensure delivery of our emails to your inbox. If this is not something they are willing to do, you may want to consider changing your email address to a personal email as we do not have the ability to force our emails to be delivered to a domain that is not allowing them.
You can easily access your secure patient portal by clicking on the “Results” button at the top right corner of our homepage.
You can also go directly to this link to log in: https://www.privatemdlabs.com/patient/login
If you have any questions, you can text our support team at 754-799-7833 (text only) or give us a call at (877) 283-7882