Refunds

Can I get a refund for tests ordered & cancel my order?
Order cancellations and refunds are only permitted prior to submission of urine or blood specimens to a Patient Service Center for testing. Refund amounts w...
Fri, Feb 16, 2024 at 12:15 PM
Free “90 day money-back guarantee”
Refunds under these promotions can be claimed if, and only if all the following conditions are met: 1. The patient is a first-time customer (determined by ...
Fri, Sep 8, 2023 at 4:32 AM
What is my remaining balance on my House Credit Certificate (HCC)?
You can see the balance of your house credit certificate by contacting our customer service team at 877-283-7882 or by creating a new support ticket at: htt...
Thu, Dec 7, 2023 at 4:54 AM
Customer Canceled dispute
Thank you for your swift resolution of the dispute. Your cooperation is greatly appreciated. We will continue to monitor our system and once we receive the ...
Mon, Nov 13, 2023 at 9:02 AM
Customer disputed Portal Charge Discrepancy
Regarding your recent payment, while your portal shows a payment of $0.00, the correct amount we received is $0.00, due to a one-time promotional offer for ...
Mon, Nov 13, 2023 at 9:03 AM