✅ Yes, you can request a refund - and it’s super easy.
No need to email or submit a ticket. You can do it all yourself in just a few clicks right from your patient portal.
How to Request a Refund
1. Log into your patient portal
2. Go to the Orders section
3. Find the order you'd like to refund
4. Click "Cancel & refund"
5. A pop-up will show your available refund options
What Kind of Refund Will I Get?
If your order is less than 21 days old & unused:
75% refund back to your original payment method
OR 100% credit to your wallet
Note: If this was your first subscription renewal, the refund amount will be adjusted to account for the subscription discount you received on your original order, as it was technically a one-time order and therefore not eligible for subscription refunds.
If your order is more than 21 days old & unused:
Get 100% credit — instantly added to your wallet
This credit never expires and can be used for any future lab order.
What Happens After You Request It?
Credit: Added instantly to your account wallet
Cash refunds: Processed within 5–10 business days back to your original payment method
Once you've requested a refund, you’ll still have access to your order receipt and can reorder the same test anytime.
Need Help?
We’ve got you. If you have questions or run into any issues, text us: 754-799-7833
Our friendly support team is here for you.